Refund and Returns Policy

Overview

Return Policy
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package and immediately call our Customer Care 9911363711 or Contact us, mentioning your order reference number with Video. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest adhering to return policy.

Product refund request t will be accepted within 2 day of product received.

Product should be sealed packed or as is and must not be used.

Call or WhatsApp on our number 9911363711, share your order id. In case there is no order id, this number will help it too.


Our refund and returns policy lasts 5 days. If 50 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as battery cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • A

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where no refunds are granted:

  • Product that has been opened, used etc,.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item for that is return is initiated more than 5 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mail.xyzhobby@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail.xyzhobby@gmail.com and after conformation only send your item to: Shop number 1,2, Flat number 119 DDA Flats Welcome Seelampur Phase 3, Delhi 110053. Near welcome metro station – red line..

Shipping returns

To return your product, you should mail your product to after conformation only at 9911363711: Shop number 1,2, Flat number 119 DDA Flats Welcome Seelampur Phase 3, Delhi 110053.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at mail.xyzhobby@gmail.com for questions related to refunds and returns.

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